Two experts in industrial-organizational psychology discuss testing methods for uncovering a strong service orientation in potential employees.

Topics covered include: isolating and defining the performance dimensions that go into great service; methods for determining if candidates have the ability to deliver great service; the relationship between “drive for service” test scores and manager performance ratings; the benefits of using validated assessments for service orientation; the science behind assessments; how assessments can decrease turnover and increase the value of your organization’s human capital. Read more